Patient Support

Providing service beyond the patient’s visit

We can support or be an extension of your IT or Service Desk staff to make it easier to solve patient portal hurdles.

Gain loyalty, clinical success, and meet value-based goals with 24-7-365 support.

Healthcare organizations face rapidly increasing call volumes as more and more patients use their portals. Too often, patient call support puts an unnecessary burden on IT and call centers. But now more than ever, the patient experience also cannot be compromised. Community reputation, patient loyalty, and value-based bonuses are at stake.

Better patient experiences are closer than you think.

DeliverHealth has extensive experience in standard and custom patient portals for organizations of all sizes. We guide portal users through basic access and activation problems and more advanced user challenges such as viewing test results, messages, prescription status, telehealth visits, and home device support.

With our partnership, you’ll benefit from cost-effective, multi-channel support for your physicians or care team through virtual, chat, or by speaking to an agent.

Your patients communicate with friendly, knowledgeable portal experts any time and from anywhere. Patients become more involved in their healthcare and feel more satisfied — ultimately improving the care they receive. We offer relief on-demand and/or take charge of the full responsibility for the portal experience.

%

first call

resolution for user issues

%

Patients who

say they are frustrated with healthcare experience and want more personalized interactions.

Service Desk

Some healthcare organizations manage patient technology issues with an internal support team. However, overwhelming IT challenges are going to happen at some point, and when they do, the DeliverHealth Service Desk team steps in to immediately help, 24 hours a day, 7 days a week. We pride ourselves on prompt, first-call resolution so your patients stay happier and healthier.

With our partnership, you’ll benefit from cost-effective, multi-channel support for your physicians or care team through virtual, chat, or by speaking to an agent.

Advisory & Consulting

The entire revenue cycle begins with patient access. Securing the right appointment with the right provider, and at the right time is a complex endeavor —  and a common misstep for building positive patient experiences.

From templates to staffing and standardization, DeliverHealth experts reduce no-shows, increase revenue capture, and improve patient satisfaction with best practice patient access workflows.

MyChart, MEDITECH, and more portals

You’re in the business of caring for patients, not managing complex, high-tech portal systems. Leave that to us. DeliverHealth’s team operates as an extension of your organization by helping your patients use Epic MyChart, MEDITECH, or other portals whenever they need to — day or night.

We have the expertise needed to help your organization successfully engage and empower your patients as part of their own care team. We speak your language, we know the system nomenclature, and we share dedication to positive patient experiences. Specialists can even assist in situations where patients need to access — on their time — things such as older medical or billing records that may still reside in legacy systems.

With our partnership, you’ll benefit from cost-effective, multi-channel support for your physicians or care team through virtual, chat, or by speaking to an agent.

Investing in the DeliverHealth portal services saves your patients time and promotes your reputation as a responsive care provider.

We have the resources to:

  • Analyze usage patterns and recommend enhancements to ease portal engagement.
  • Offer advice on activation campaigns, messaging, and educational materials.
  • Customize campaigns to meet engagement and data transmission requirements.
  • Provide optimal services support, with seamless understanding of your organization.
  • Acknowledge patient inquiry in less than 60 seconds.
  • And much more.

Ready to talk about a new approach to your toughest HIM problems? CONTACT US »