Secure, accurate, reliable, and fast
Clinical documentation is the foundation for revenue success. We make sure it’s done right.
We have thousands of the most qualified medical documentation professionals in the industry, and they’re ready when you are.
Need more convincing? OK. You can choose the best transcription approach for your organization: full-service management or flexible outsourcing.
Either way, before we transcribe a single word, we get to know your providers, their preferences, and we learn how your team operates. Sudden changes in workflow or physician roster? It’s no problem for DeliverHealth.
Our medical transcription services team aligns with your organization’s unique needs to minimize disruption, reduce turnaround time, and accelerate the revenue cycle and support revenue integrity. Flexible service options reduce transcription costs and accommodate for volume fluctuations.
And our work doesn’t stop at the keyboard.
Technology enablement opens the door to multiple speech and dictation options and full EHR integration, all without impacting your physician workflows. Rigorous quality processes ensure your physicians get the exact reports they need alongside the optimal customer service experience they deserve, and all is secure and supports HIPAA compliance efforts.
We’re convinced, and we hope you are, too.
Flexible and seamless
Need to outsource your entire medical transcription workload? Looking for someone only to manage the technology? Want to ensure a seamless experience for your physicians? DeliverHealth’s experienced Medical Language Specialist team is ready to serve.
Speedy and accurate
Our background speech-recognition software and smartphone dictation tools are among the best in the industry, so we reduce human error and shorten turnaround time from days to hours. Skilled medical language specialists review and edit for accuracy. And to triple check, we use an independently audited Quality Assurance (QA) process to view more than two billion lines each year.
Reliable and innovative
Our cloud-based system infrastructure drives continuous, fully operational service and low risk of data loss. System redundancy and automatic patch management eliminates the need for downtime, degraded service, and customer participation. Comprehensive security strategy protocol proactively addresses issues via weekly scanning, monitoring, and analysis to provide continuous protection from cyber threats.
Benefits aligned with your needs
- Full-service or partial management
- Integration with your EHR
- Multiple input options including speech and smartphone dictation
- Experienced MLS team
- Rigorous quality and TAT practices
- Electronic signature
- Document distribution via print or fax
Attention to detail
An eye on results
Every draft touched by DeliverHealth Transcription Services has detailed tracking and logging information to ensure that it is completed within the contractual turnaround time (TAT). You’ll receive monthly status reports on TAT, quality, and open items for full transparency into the transcription process.
Quality Compliance Auditors proactively monitor and address issues. Granular reporting at all levels identifies error types, MLS details, account-specific views, and more. Quality control and auditing protocols ensure our transcription services meet or exceed established standards.
The best of all worlds
We’re committed to meeting your turnaround time with 24/7/365 transcription. We do it through a mix of domestic, offshore, and multi-shore services. For clients choosing to leverage our offshore resources, we can improve turnaround times in off-peak hours — without sacrificing quality or security.
From implementation to the day-to-day management of your account, you’ll have a dedicated team at your service. They’re always available by phone to ensure your cost, quality, and TAT expectations are met. In addition, we have a strict and rigorous HIPAA education and enforcement program.
A team you can trust
DeliverHealth Transcription Services employs thousands of the most qualified medical documentation professionals in the industry — many with more than 10 years of experience in healthcare. Our commitment to MLS success combines with comprehensive training and QA processes to drive superior service and foster individual growth.
“We’ve cut our transcription costs in half, improved the transparency of our dictation and transcription process, and gained operational efficiencies — all without impacting clinician workflows.”
Nancy Earnley | Director of Medical Records | Emerson Hospital