Expert support is here when you need it

It’s like we’re right down the hall.

Your clinicians are only as successful as their ability to get what they need, exactly when they need it.

Too often, EHR usability problems impede documentation, frustrate users, and delay necessary care. Call volumes rise and end-users are left waiting for answers.

We can help.

DeliverHealth Service Desk provides remote support for your team – 24 hours a day, 7 days a week. Users don’t wait through phone or online communication channels. Prompt response and first-call resolution is what we deliver.

Tier 1 and Tier 2 resolution: The support team is certified and trained in Tier 1 basic support for general questions, and Tier 2 assistance for issues such as EHR-related inquiries, chart correction questions, patient record searches, and inquiries about documentation or checking the status of a prescription.

Our agents have a minimum of three years support experience, most have clinical experience and exposure, and they’ve been trained on the latest EHR versions. When escalations are needed, our agents coordinate with the customer help desk and EHR team to provide thorough instructions that save time.

See? It’s like we’re right down the hall.