Contact Center
Providing service beyond the patient’s visit.
We can support or be an extension of your IT or Service Desk staff to make it easier to solve patient portal hurdles.
Gain loyalty, clinical success, and meet value-based goals with 24-7-365 support.
Healthcare organizations face rapidly increasing call volumes as more and more patients use their portals. Too often, patient call support puts an unnecessary burden on IT and call centers. But now more than ever, the patient experience also cannot be compromised. Community reputation, patient loyalty, and value-based bonuses are at stake.
Better patient experiences are closer than you think.
DeliverHealth has extensive experience in standard and custom patient portals for organizations of all sizes. We guide portal users through basic access and activation problems and more advanced user challenges such as viewing test results, messages, prescription status, telehealth visits, and home device support.
With our partnership, you’ll benefit from cost-effective, multi-channel support for your physicians or care team through virtual, chat, or by speaking to an agent.
Your patients communicate with friendly, knowledgeable portal experts any time and from anywhere. Patients become more involved in their healthcare and feel more satisfied — ultimately improving the care they receive. We offer relief on-demand and/or take charge of the full responsibility for the portal experience.
%
first call
resolution for user issues
%
Patients who
say they are frustrated with healthcare experience and want more personalized interactions.
Service Desk.
Some healthcare organizations manage patient technology issues with an internal support team. However, overwhelming IT challenges are going to happen at some point, and when they do, the DeliverHealth Service Desk team steps in to immediately help, 24 hours a day, 7 days a week. We pride ourselves on prompt, first-call resolution so your patients stay happier and healthier.
With our partnership, you’ll benefit from cost-effective, multi-channel support for your physicians or care team through virtual, chat, or by speaking to an agent.